Refunds and cancellation

Before the refund question arises: the execution pipeline refunds these automatically, before the response reaches you. You do not have to ask.

• Failed requests. Any error, of any kind — a block, a timeout, a rate limit, a page that no longer exists, or a fault of our own.
• Empty results. A profile with no posts, a video with no captions, a search with no hits. You get a normal response and are charged nothing.
• Cache hits. If we can serve you a copy within the freshness you asked for, it costs nothing.

These are clauses in the specification enforced by the billing pipeline and covered by tests. Errors and billing lists each one against the clause it implements.

You can request a refund within 14 days of a purchase, for the credits from that purchase that you have not yet spent. The refund is pro-rated: we refund the unspent portion at the price you paid for it.

Credits already spent are not refundable, because a spent credit bought a request that ran and returned data. If a request did not return data, it was not charged (§1).

After 14 days, credits are not refundable — but they also never expire, so they remain available to spend for as long as your account exists.

Email support@truescrape.com from the address on your account, with the order reference. We will confirm within 30 days and, where the request is within §2, issue the refund through the original payment method.

Refunds are processed by Lemon Squeezy, our Merchant of Record. How long the money takes to appear after that depends on your bank or card issuer.

There is no subscription. Credits are bought once and consumed as you use them, so there is no recurring payment, no renewal date and nothing to cancel.

You can stop using the service at any time and no further charge occurs. If you want your account closed, email support@truescrape.com — any unspent credits within the 14-day window are refundable under §2 at that point.

If something has gone wrong, email us first — we can usually resolve it faster than a card dispute. An account with a reversed payment is suspended until the balance is settled; while suspended it is served no data and charged nothing.